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To ensure the satisfaction and retention of our highly valued clients, we maintain 360-degree feedback process whereby we continually measure client satisfaction with our service. |
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A number of tools and methodologies are used in the discovery process, including a Client Assessment, which leads to the creation of a Client Action Plan; client-facing employees; phone interviews; and face-to-face performance reviews with our clients, among others methods. |
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If gaps in our service are discovered, corrective action is immediately taken to rectify the situation and ensure the client's complete satisfaction with our service. |
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Further evidence of our commitment to total client satisfaction is our practice of linking manager bonus compensation to survey results. This practice ensures that our professionals are focused on satisfying each client's unique needs and that the client remains the center of all we do. Satisfaction measurements are central to our Client Care program. |
